Call connection issues

Incident Report for Callr

Resolved

The RTP service is stable and not presenting any more errors.

Posted Nov 09, 2018 - 13:02 CET

Monitoring

The issue with our RTP services has been resolved, we are currently monitoring the servers for any further errors.

Posted Nov 09, 2018 - 10:52 CET

Identified

We have identified an issue with our RTP services, the media channel for incoming and outgoing calls is affected, therefore causing call connection delays and failures.

Posted Nov 09, 2018 - 10:30 CET

Investigating

We are currently investigating an issue with calls not being connected.

Posted Nov 09, 2018 - 10:19 CET

This incident affected: Voice (Inbound, Outbound).