Update - We are continuing to monitor for any further issues. Uploads are working as expected.
Oct 19, 22:20 CEST
Monitoring - All files are restored. We are monitoring closely to make sure everything is working as expected. It appears some uploads are not processed as they should, we are looking at it.
Oct 19, 21:31 CEST
Update - All services and API methods are working as expected. However, any audio file uploaded on the platform within the last year (from Oct 17 2020) is currently not available. Files uploaded before that time are OK. Files uploaded now are OK.

We are looking for ways to restore the files.
Oct 19, 19:42 CEST
Identified - We have identified an issue with a file server, audio files are not being read, and not available online. We are working on it.
Oct 19, 19:07 CEST
API Operational
Customer Portal ? Operational
Real-time ? Operational
Voice Operational
Inbound Operational
Outbound Operational
TTS ? Operational
IAX ? Operational
SMS Operational
Inbound (SMS MO) Operational
Outbound (SMS MT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

Unresolved incident: Missing audio files.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.