All Systems Operational
API Operational
Customer Portal ? Operational
Real-time ? Operational
Voice Operational
Inbound Operational
Outbound Operational
TTS ? Operational
IAX ? Operational
SMS Operational
Inbound (SMS MO) Operational
Outbound (SMS MT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 24, 2019

No incidents reported today.

Oct 23, 2019

No incidents reported.

Oct 22, 2019

No incidents reported.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Resolved - We had a VMware crash (at the hypervisor level) on our main Redis server.

The log says:
An application (/bin/vmx) running on ESXi host has crashed (1 time(s) so far). A core file might have been created at /vmfs/volumes/579f2eb5-e0d5763e-df1c-f48e38-c36596/pa2-rediscore01/vmx-zdump.000.

The VM was powered off automatically by VMware after the crash.

Our monitoring system detected the issue immediately. In an event like this, we can either deploy a new configuration to use a backup redis instance (we have 4), or we can wait for the main instance to come back online.

Since the origin of the outage was detected very quickly, we were able to restart the VM and chose not to switch to a backup instance. The delay would have been more or less the same.

After the VM was started again, the outage was over.

We are sorry about this issue. We will analyze the logs and try to prevent any further potential issues.
Oct 18, 15:37 CEST
Monitoring - The internal component has been restored. Everything is back to normal. We are monitoring closely.
Oct 18, 15:24 CEST
Identified - An internal component has crashed. We are working on a fix. We will give more details soon.
Oct 18, 15:20 CEST
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.